Job Description

Travel Experience Specialist

Want to work in travel as part of the world’s best team? Classic Journeys operates the world’s finest walking tours. How can we say that so confidently? Travel + Leisure magazine has named us the World’s Best Tour Operator twice and inducted us into its Hall of Fame. And Forbes magazine says we are their Luxury Walking Favorite. Founded in 1995, we offer 50 itineraries in 40 countries on six continents, and we are a member of the Lindblad Expeditions family of world-class adventure companies.

Do you have extensive travel sales experience? Do you love talking about travel? Do you enjoy helping others plan a trip? If so, you may have just found the perfect company for you. We’re seeking someone who has top-notch relationship selling skills as well as an inherent desire to help guests choose to travel with us on a handcrafted trip of a lifetime. (Not required, but bonus points for you and us if you have lived abroad or have solid travel experience.)

Our Travel Experience Specialists serve as trusted advisors, helping guests determine which Classic Journeys experience best fits their interests, travel style, activity level, and goals. Through thoughtful conversations, active listening, and consultative sales techniques, you will guide guests from initial inquiry through reservation while building long-term relationships that inspire repeat travel.

This role is ideal for someone who enjoys connecting with people, uncovering needs, providing recommendations, and helping guests make confident travel decisions.

  KEY RESPONSIBILITIES:  

· Build relationships with prospective and returning guests through phone, email, and virtual conversations.

· Conduct consultative sales conversations to understand travel goals, interests, mobility levels, and preferences.

· Manage a pipeline of highly qualified inbound inquiries and repeat guest opportunities.

· Maintain accurate records and follow-up plans in HubSpot.

· Provide exceptional responsiveness throughout the booking process.

· Collaborate closely with Operations, Guest Services, and Marketing to deliver a seamless guest experience.

· Identify opportunities to increase guest value through additional departures, future travel, and repeat bookings.

· Consistently achieve individual and team monthly and yearly sales goals.

QUALIFICATIONS

· Minimum 2+ years of experience in consultative sales, luxury travel sales, hospitality sales, or another relationship-driven sales environment.

· Demonstrated ability to build trust and guide customers through a high-value purchase decision.

· Strong discovery, listening, objection-handling, and relationship-building skills.

· Excellent verbal and written communication abilities.

· Experience managing a sales pipeline and maintaining CRM records.

· Comfortable balancing multiple guest conversations and follow-up activities.

· Self-motivated and highly organized while working remotely.

PREFERRED QUALIFICATIONS

· Experience selling luxury travel, adventure travel, cruises, or experiential travel products.

· Personal international travel experience.

· Experience using Salesforce and/or HubSpot.

· Experience working in a commission-based sales environment.

WHAT DOES SUCCESS LOOK LIKE

Success in this role requires developing a deep understanding of our destinations, itineraries, guest profiles, and consultative sales process.

New Travel Experience Specialist should expect a comprehensive onboarding and training period. While most team members begin booking travel immediately, it typically takes several months to fully ramp up and achieve consistent sales performance.

Candidates who are curious, coachable, and committed to continuous learning tend to thrive in this environment.

WHY DO PEOPLE LOVE WORKING HERE

· Opportunity to help guests plan life-changing travel experiences.

· Collaborative and supportive team culture.

· Remote work environment.

· Competitive compensation with uncapped earning potential.

· Travel discounts and educational travel opportunities when available.

· Comprehensive health benefits and 401(k) match.

COMPENSATION & BENEFITS:

Compensation:

• Hourly Base Pay: $17.75 per hour with uncapped commission based on sales volume + bonus incentives

Expected On-Target Earnings (OTE):

o Estimated earnings for year one is $60,000-$80,000 + per year,

o Increasing to $90,000 + in year two, and

o $120,000+ for experienced colleagues

 + Excellent Benefits:

Medical Insurance (80% premium paid) PTO (112 hours per year)

Dental Insurance (80% premium paid) Travel Benefits and Discounts

Vision Insurance (80% premium paid) 401K with company match (30% up to $2400)

Employee Assistance Program Work-from-home (in USA)

Paid Holidays

HOURS AND LOCATION

This is a work-from home remote position based in the United States. 

Work hours are M-F 8am-5pm Pacific Time. Some Saturday hours may be required.

This position requires full-time employment of 40 hours per week.

Contact us at Careers@ClassicJourneys.com

At Classic Journeys, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.

Classic Journeys is an equal opportunity employer. Individuals seeking employment at Classic Journeys are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.

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