Job Description

Rao Outpatient Pavilion Call Center Representative

St. Mary's Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary's Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary's Healthcare has also been named a 2026 Times Union Top Workplace—the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 14 years ago. Employment Type: Part-time Shift: Days Hours Per Week: 20-hour/week Hiring range: $ 17.00 - $22.74

Below are the shift differentials based on eligible shifts worked:

• Weekday evening shift - additional 10%
• Weekday night shift - additional 15%
• Weekend day shift - additional 10%
• Weekend evening & night shifts - additional 21%

The actual compensation for this position will be determined based on experience and other factors permitted by law.

Responsibilities:

• Directs all incoming and in-house calls through transfers, paging, conference calls, and overhead paging,
• When notified of an emergency situation, able to initiate appropriate paging and contacting personnel properly in a timely manner
• Serves as a front-line public relations representative and ensures smooth communication between all departments and those requiring communication services.
• Handles emergent calls and alerts appropriate personnel or outside agencies to medical emergencies or possible facility emergencies.
• Serve as a positive, professional representative of our hospital and community.

Education & Experience: High School Graduate/GED is required. A minimum of 6 months switchboard experience in a health care environment or experience with high volume calls in a customer-oriented environment is required. Strong communication and teamwork skills. Commitment to providing patient-first, high-quality service. Comfort working in a fast-paced, collaborative environment.

Required skills & attributes:

• Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.
• Must be able to multitask while remaining professional, focused, composed and positive.
• Excellent customer service skills
• Displays integrity, friendliness, and compassion.
• Must be able to establish an appropriate and effective rapport with others.
• Demonstrates flexibility
• Takes initiative
• Able to work in a fast-paced environment
• Embraces new opportunities to grow both personally and professionally.
• Effective critical thinking and problem-solving skills.
• Proficient with various Microsoft Office products (Word and Excel).
• Strong organizational skills.
• Effective interpersonal skills.
• Ability to take and follow direction in a positive and appropriate manner.
• Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills.
• Must be able to speak, read, write and follow instructions in English.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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