Job Description

Overview

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Work Location: This is a remote/work from home position.

Compensation: $16.50/hour

Paid Training Start Date: Monday, November 16, 2026

Training Hours: Monday - Friday: 9am - 6pm EST (hours may be adjusted)

Hours of Operation (following training): Monday - Friday: 7am - 8pm EST

After successful completion of Training and Nesting, agents are eligible for a $150 incentive. After 30 days of production, agents are eligible for an additional $150 incentive. Agent must be actively employed at time of payout.

*Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

Answer inbound calls regarding:

• Billing inquiries
• Disconnect/Reconnect
• Payment arrangements
• Budget billings
• Make payments
• Process trouble and outage orders
• Move In/Out Service
• Assist with My Account (Online Accts)

Qualifications

Ideal Candidate Qualifications:

• Must have prior call center experience
• Great Attendance
• Computer Navigation skills
  • Must be able to type minimally 35-40 WPM
• Great Communication skills
• Open to working overtime – We are the client's Crisis Center therefore in the event a major storm impacts our Service Territory we will be required to work long hours to include overnight and weekends
• Adhere to a 20-minute daily break 1 hour lunch
• Multitask Skills

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi‑Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Note: Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

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